NP
Net Promoter Score
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Net Promoter Score
Sifting through hundreds of thousands of hours of indexed videos
Net Promoter Score
4
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275.1K
Views

“A metric used by the guest to describe customer satisfaction with their service.”
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“Customer loyalty metric, mentioned for comparison with Sean Ellis's question.”
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“one that is even more predictive than net promoter score.”
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“A detailed discussion on how to calculate and use NPS to measure customer satisfaction.”
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